ParishSOFT incident

Unable to login to Remote Solutions System 2

Major Resolved View vendor source →

ParishSOFT experienced a major incident on November 8, 2019 affecting ParishSOFT Remote Solutions - System 2, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2019, 01:58 PM UTC
Resolved
Nov 08, 2019, 03:28 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 08, 2019, 01:58 PM UTC

Affected components

ParishSOFT Remote Solutions - System 2

Update timeline

  1. investigating Nov 08, 2019, 01:58 PM UTC

    Some users may experience an error upon login. "The Group Policy Client service failed the logon". We are currently investigating the issue

  2. monitoring Nov 08, 2019, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 08, 2019, 03:28 PM UTC

    ParishSOFT IT has identified and resolved the root of the issue with logging into Remote Solutions Systems 2. All operations are running as intended.