ParishSOFT incident

Legacy Online Giving Processing outage for Reoccurring Gifts starting 11/14

Major Resolved View vendor source →

ParishSOFT experienced a major incident on November 18, 2019 affecting ParishSOFT Legacy Online Giving, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2019, 02:30 PM UTC
Resolved
Nov 21, 2019, 07:01 PM UTC
Duration
3d 4h
Detected by Pingoru
Nov 18, 2019, 02:30 PM UTC

Affected components

ParishSOFT Legacy Online Giving

Update timeline

  1. investigating Nov 18, 2019, 02:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 18, 2019, 03:13 PM UTC

    A fix has been implemented and we are continuing to monitor the results. Gift should process as expected tonight 11/18.

  3. monitoring Nov 19, 2019, 02:42 PM UTC

    Transactions for the Legacy Online Giving have been processing since the morning of 11/19, and while the majority have been processed, other transactions are continuing to process as the day progresses. We will continue to monitor the transactions. We expect the remaining transactions to process in the near future.

  4. resolved Nov 21, 2019, 07:01 PM UTC

    This incident has been resolved.