ParishSOFT incident

Unable to access GoGlobal, Remote Solutions System 1 or 2.

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on December 9, 2019 affecting ParishSOFT Remote Solutions - System 1 and Logos GoGlobal 4.8 and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2019, 08:03 PM UTC
Resolved
Dec 12, 2019, 04:43 PM UTC
Duration
2d 20h
Detected by Pingoru
Dec 09, 2019, 08:03 PM UTC

Affected components

ParishSOFT Remote Solutions - System 1Logos GoGlobal 4.8ParishSOFT Remote Solutions - System 2Logos PeopleFlow / VPIN

Update timeline

  1. investigating Dec 09, 2019, 08:03 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 09, 2019, 08:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 10, 2019, 02:06 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 11, 2019, 02:22 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 11, 2019, 02:42 PM UTC

    We are continuing to investigate this issue.

  6. investigating Dec 11, 2019, 02:46 PM UTC

    We are continuing to investigate this issue.

  7. investigating Dec 11, 2019, 07:00 PM UTC

    We are continuing to investigate this issue.

  8. resolved Dec 12, 2019, 04:43 PM UTC

    This incident has been resolved.