ParishSOFT incident

Unable to access Remote Solutions System 2 and Go Global Systems

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on December 19, 2019 affecting Logos GoGlobal 4.8 and ParishSOFT Remote Solutions - System 2, lasting 19h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 06:50 PM UTC
Resolved
Dec 20, 2019, 02:07 PM UTC
Duration
19h 16m
Detected by Pingoru
Dec 19, 2019, 06:50 PM UTC

Affected components

Logos GoGlobal 4.8ParishSOFT Remote Solutions - System 2

Update timeline

  1. investigating Dec 19, 2019, 06:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 19, 2019, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 20, 2019, 02:07 PM UTC

    This incident has been resolved.