ParishSOFT incident

ParishSOFT Ann Arbor Call Center Power Outage

Critical Resolved View vendor source →

ParishSOFT experienced a critical incident on February 14, 2020 affecting ParishSOFT Support Call Center, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2020, 04:09 PM UTC
Resolved
Feb 14, 2020, 07:28 PM UTC
Duration
3h 18m
Detected by Pingoru
Feb 14, 2020, 04:09 PM UTC

Affected components

ParishSOFT Support Call Center

Update timeline

  1. investigating Feb 14, 2020, 04:09 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 14, 2020, 04:10 PM UTC

    Office operational on backup generator power. May experience additional brief outage when failing back to main power.

  3. monitoring Feb 14, 2020, 04:10 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Feb 14, 2020, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 14, 2020, 07:28 PM UTC

    This incident has been resolved.