ParishSOFT incident

Unable to Access ParishSOFT products or missing module access upon login.

Major Resolved View vendor source →

ParishSOFT experienced a major incident on February 25, 2021 affecting ParishSOFT Family Suite and ParishSOFT Family Suite - AIM Products and 1 more component, lasting 20d 20h. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2021, 08:54 PM UTC
Resolved
Mar 18, 2021, 05:38 PM UTC
Duration
20d 20h
Detected by Pingoru
Feb 25, 2021, 08:54 PM UTC

Affected components

ParishSOFT Family SuiteParishSOFT Family Suite - AIM ProductsParishSOFT Aim SyncParishSOFT Remote Solutions - System 1ParishSOFT Remote Solutions - System 2

Update timeline

  1. identified Feb 25, 2021, 02:27 PM UTC

    ParishSOFT has identified and working to address issues where a user of PSFS systems may be unable to work within the software as a result of their organization being unlicensed or missing specific licensed modules within.

  2. monitoring Feb 25, 2021, 08:54 PM UTC

    The majority of ParishSOFT Family Suite customers should have active service restored at this time. At this time all PSFS customers remain unable to access the mobile versions of ParishSOFT Family Suite as we work restore functionality. As a ParishSOFT customer if you find for your organization this is not the case please contact [email protected] Please provide your Full Name, Name of Organization, Organization ID (if known) and a brief detailed summary regarding the products you currently have access too and those that you feel are missing.

  3. monitoring Feb 26, 2021, 03:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 18, 2021, 05:38 PM UTC

    This incident has been resolved.