ParishSOFT incident

Unable to login into ParishSOFT Family Suite Products without Database Connection Error

Major Resolved View vendor source →

ParishSOFT experienced a major incident on August 12, 2021 affecting ParishSOFT Family Suite, lasting 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2021, 05:54 PM UTC
Resolved
Aug 13, 2021, 12:54 PM UTC
Duration
19h
Detected by Pingoru
Aug 12, 2021, 05:54 PM UTC

Affected components

ParishSOFT Family Suite

Update timeline

  1. identified Aug 12, 2021, 05:54 PM UTC

    ParishSOFT is currently working to address an issue where a user is able to login into their respective site but upon clicking any navigation tab is presented with a database connection error.

  2. monitoring Aug 12, 2021, 08:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2021, 12:54 PM UTC

    This incident has been resolved.