ParishSOFT experienced a major incident on July 9, 2022 affecting ParishSOFT Family Suite and ParishSOFT Accounting, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
ParishSOFT Family SuiteParishSOFT Accounting
Update timeline
- identified Jul 09, 2022, 03:32 PM UTC
ParishSOFT has identified an issue with one of the PSFS/PSACC webservers that may result in users experiencing a 400 or Redis Cache error message. ParishSOFT IT have identified the issue and are working to correct at this time.
- monitoring Jul 09, 2022, 09:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2022, 12:47 PM UTC
This incident has been resolved.