ParishSOFT experienced a critical incident on August 25, 2022 affecting ParishSOFT Family Suite and ParishSOFT Accounting, lasting 7d 4h. The incident has been resolved; the full update timeline is below.
Affected components
ParishSOFT Family SuiteParishSOFT Accounting
Update timeline
- identified Aug 25, 2022, 01:09 PM UTC
When attempting to login to ParishSOFT Family Suite and Accounting Projects users may experience a Reddis Cache outage notification.
- monitoring Aug 25, 2022, 03:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 29, 2022, 01:02 PM UTC
Updates have been made to production in an attempt to prevent future occurrences while additional research is performed in partnership with Microsoft.
- resolved Sep 01, 2022, 04:34 PM UTC
This incident has been resolved.