ParishSOFT incident
Users Experiencing 503 Error Message: Site Unavailable
ParishSOFT experienced a minor incident on September 12, 2022 affecting ParishSOFT Family Suite and ParishSOFT Accounting, lasting 44d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2022, 06:47 PM UTC
We are currently investigating this issue. You may receive an Error Message upon login stating the following: Error 503: Site Unavailable or Server Error in '/' Application. ------------------------------- It was not possible to connect to the redis server(s). To create a disconnected multiplexer, disable AbortOnConnectFail. ConnectTimeout
- investigating Sep 12, 2022, 09:06 PM UTC
Users when logging into ParishSOFT Family Suite or Accounting products might be barred from entry resulting in a 'Reddis' or 503 error. Development is currently researching a fix for this issue. Users may find some success re-accessing the system by fully closing their browser and attempting to access their respective sites through a fresh incognito window.
- monitoring Sep 16, 2022, 08:30 PM UTC
ParishSOFT IT have implemented a potential fix and are monitoring for future occurrences.
- resolved Oct 26, 2022, 08:31 PM UTC
This incident has been resolved.