Paragon experienced a major incident on September 18, 2023 affecting Connect API, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Connect API
Update timeline
- investigating Sep 18, 2023, 04:29 PM UTC
We are currently investigating an elevated failure rate for Connect Proxy API requests (endpoints beginning with `/projects//sdk/proxy`). Requests may intermittently fail with 504 Gateway Timeout errors.
- monitoring Sep 18, 2023, 05:14 PM UTC
We have reverted the latest release which caused the elevated request failure rate and are monitoring the results.
- resolved Sep 18, 2023, 05:56 PM UTC
This incident has been resolved.