Paragon experienced a minor incident on September 25, 2023 affecting Connect API, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Connect API
Update timeline
- identified Sep 25, 2023, 01:56 PM UTC
We are currently investigating an elevated failure rate for Connect Proxy API requests (endpoints beginning with `/projects//sdk/proxy`). Requests may intermittently fail with 504 Gateway Timeout errors. A workaround is to make requests to https://proxy.useparagon.com instead of https://api.useparagon.com.
- identified Sep 26, 2023, 03:18 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 26, 2023, 03:18 PM UTC
This incident has been resolved.