Paragon experienced a minor incident on May 5, 2025 affecting Connect API, lasting 6h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Connect API
Update timeline
- identified May 05, 2025, 03:05 PM UTC
We are currently investigating an issue where some proxy requests are returning 500 errors for a subset of users. Our engineering team is actively working to fix the issue. We’ll share updates here as we learn more.
- monitoring May 05, 2025, 04:39 PM UTC
We have resolved this issue, and will continue to monitor it over the next few hours.
- resolved May 05, 2025, 09:32 PM UTC
This incident has been resolved. Please reach out if you have any questions.