Paragon incident

Task Execution Errors for Some Customers

Major Resolved View vendor source →

Paragon experienced a major incident on May 23, 2024 affecting Workflows and Connect API, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2024, 04:06 AM UTC
Resolved
May 23, 2024, 05:20 AM UTC
Duration
1h 13m
Detected by Pingoru
May 23, 2024, 04:06 AM UTC

Affected components

WorkflowsConnect API

Update timeline

  1. investigating May 23, 2024, 04:06 AM UTC

    We are currently investigating an issue where tasks are failing for some customers. Note: Paragon proactively stores all workflow data to allow tasks to be replayed.

  2. identified May 23, 2024, 04:24 AM UTC

    We have identified an issue that was causing erroneous task failures, and are observing tasks recovering. We will continue to monitor.

  3. monitoring May 23, 2024, 04:56 AM UTC

    A fix has been implemented, and all tasks should be executing as normal. We are continuing to monitor executions.

  4. resolved May 23, 2024, 05:20 AM UTC

    This incident is resolved. We’ve unblocked all affected customers. Systems should be fully operational.