Paragon experienced a minor incident on September 19, 2024 affecting Connect Portal, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Connect Portal
Update timeline
- investigating Sep 19, 2024, 05:33 PM UTC
We are currently investigating an issue where select customers are experiencing slow load times or timeouts in the Connect Portal.
- monitoring Sep 19, 2024, 06:13 PM UTC
We have resolved this issue, but are continuing to monitor for the next few hours.
- resolved Sep 19, 2024, 06:45 PM UTC
This issue is confirmed to be resolved.