Truckstop Authentication Issues

Update timeline

1. investigating Feb 05, 2026, 12:39 PM UTC

   We are currently experiencing a period of instability, and some services may be temporarily disrupted. Our teams are actively working on a fix and monitoring the situation closely. Updates will be shared as progress is made.

2. investigating Feb 05, 2026, 02:20 PM UTC

   We have pinpointed the root cause of this issue to be an authentication issue with one of our integration partners, that is causing some locking throughout our system. We have temporarily stopped our scheduled postings feature, to contain the impact, and to prevent this issue from causing any further degradation. Scheduled postings will remain non-functional until we can work with the partner to fix authentication. Other features should not be affected.

3. monitoring Feb 06, 2026, 12:51 AM UTC

   We have deployed a fix to scheduled postings and are currently monitoring performance.

4. monitoring Feb 06, 2026, 01:21 AM UTC

   We have confirmed that our deploy has fixed the scheduled posting instability issues from this morning. The scheduled posting feature is now fully enabled for all customers. However, due to Truckstop instability yesterday (see their incident here: https://truckstop.statuspage.io/incidents/s6x1x7bwb8dp) - Some of our Truckstop auth tokens were invalidated with no way of recovering without assistance from Truckstop. This is causing the Truckstop integration to remain broken for those affected customers. Our support team will be reaching out if your Truckstop posting integration is affected, so that we can work together with Truckstop to get your integration back into a healthy state. We will be closing this incident now, as it is no longer global, and scheduled postings are running again.

5. resolved Feb 25, 2026, 03:05 PM UTC

   This incident has been resolved.