Parade incident

Parade for Carriers Intermittent Loading Issues

Notice Resolved View vendor source →

Parade experienced a notice incident on July 13, 2022 affecting Carrier Portal APIs and Carrier Portal UI, lasting 3d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2022, 06:18 PM UTC
Resolved
Jul 16, 2022, 11:27 PM UTC
Duration
3d 5h
Detected by Pingoru
Jul 13, 2022, 06:18 PM UTC

Affected components

Carrier Portal APIsCarrier Portal UI

Update timeline

  1. identified Jul 13, 2022, 06:18 PM UTC

    We have identified an issue that is causing Parade for Carriers (carriers.parade.ai) to not load for some carriers. This is primarily related to a few internal backend APIs that are slow. Another issue that we are also actively resolving is affecting Parade for Carriers for customers with the Whitelabel feature that were implemented in the last month (not affecting older Whitelabel implementations). Because of a new URL routing method that we have implemented for the new Whitelabel implementations, the app is stuck in a state where the page stays on a blank page. We expect resolution for both of these issues within the next business day. We will update customers affected as we reach resolution.

  2. monitoring Jul 14, 2022, 06:21 AM UTC

    We have implemented a few fixes for the API slowdowns, and will be monitoring results over the next few business days

  3. resolved Jul 16, 2022, 11:27 PM UTC

    This incident has been resolved.