Parade experienced a minor incident on August 25, 2022 affecting Mcleod DFM Load Sync, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Mcleod DFM Load Sync
Update timeline
- investigating Aug 25, 2022, 05:03 PM UTC
We are currently investigating issues with McLeod DFM Load processing delays that are happening this morning.
- identified Aug 25, 2022, 05:53 PM UTC
We have identified the cause of the issue. We are replaying the load updates for all customers, and are almost fully caught up except for a handful of accounts. Engineering will keep monitoring to make sure the sync continues to operate successfully.
- resolved Aug 25, 2022, 08:28 PM UTC
We have full recovered from the DFM backup. A post-mortem report will be shared shortly describing the incident, how resolution was achieved, and follow up items to ensure this does not happen again.