Parade experienced a minor incident on February 5, 2023 affecting McLeod DFM Carrier Sync, lasting 12h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2023, 04:49 PM UTC
We are currently investigating and issue where we are having errors processing real-time McLeod DFM carrier updates. Not all customers are affected. Real-time Load updates also do not seem to be affected. The issue began this morning and we will continue to provide updates as we work towards resolving the issue.
- resolved Feb 06, 2023, 05:16 AM UTC
We have identified and resolved the issue with our McLeod DFM carrier sync. We had an old weekly carrier job that runs every Saturday night. This old job was was not updated correctly in our most recent deployment, and was causing an elevated reporting of errors in our system. The impact of this change was not as significant as initially reported. Real-time carrier updates were not affected, and only this weekly job was not run correctly. This issue has now been resolved. Real-time and weekly carrier updates should all be operating as expected. We have restarted the weekly job to process any missing data over the last 24 hours.