Parade experienced a notice incident on May 19, 2023 affecting Internal Integration APIs, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 19, 2023, 05:28 PM UTC
We experienced a slowdown in processing both API and CSV updates from the TMS, starting around 7:08 AM PST. We have already implemented a fix to API integrations, which was put into place in production around 9:00AM PST. We have been monitoring for over an hour, and we are processing updates in real-time. For CSV integrations, we have already implemented a series of optimizations that have brought the processing delay to under 20 minutes, but have not fully resolved the issue. We are implementing an additional fix at 10:30AM PST that should bring updates back to a non-delayed state. No data was lost during this time period, and API integrations are already in a consistent state. We will continue to monitor CSV integrations and provide updates as needed. As part of the investigation, we have also identified further improvements to our processing pipeline for both API and CSV integrations. These improvements will be implemented in the near future.
- resolved May 19, 2023, 08:06 PM UTC
After monitoring this for the last 2 hours, no further delays have occurred. This incident has been resolved