Parade incident

Load Processing Degradation

Minor Resolved View vendor source →

Parade experienced a minor incident on November 19, 2024 affecting Aljex Integration and McLeod Capacity Creator Integration and 1 more component, lasting 6d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 03:33 PM UTC
Resolved
Nov 26, 2024, 01:32 PM UTC
Duration
6d 21h
Detected by Pingoru
Nov 19, 2024, 03:33 PM UTC

Affected components

Aljex IntegrationMcLeod Capacity Creator IntegrationMcLeod DFM Public APIsInternal Integration APIsMcLeod DFM Carrier SyncMcleod DFM Load SyncTurvo Integration

Update timeline

  1. monitoring Nov 19, 2024, 03:33 PM UTC

    Overview: Our load integration payload processing is currently experiencing performance degradation, resulting in slower-than-usual processing speeds at certain moments during the day. This issue appears to stem from inefficiencies in the processing pipeline, causing delays despite the overall queue size remaining within normal limits. Initial analysis suggests that a recent change in processing logic introduced unintended overhead, contributing to the degradation.

  2. monitoring Nov 19, 2024, 06:46 PM UTC

    Queues have stabilized and issue should affect only Load Synchronisation between Parade and TMSes intermittently. Be aware that there might be spikes where loads could take longer to update on Parade.

  3. monitoring Nov 19, 2024, 06:58 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 26, 2024, 01:32 PM UTC

    This incident has been resolved.