Parade experienced a notice incident on March 31, 2025 affecting Help Center, lasting 22h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- identified Mar 31, 2025, 02:45 PM UTC
We have identified the cause behind the unavailability of our Help Center and are actively working with the responsible team to fix it. Meanwhile, please reach out to [email protected] directly in case of necessity.
- resolved Apr 01, 2025, 01:11 PM UTC
Our Help Center is back and active.