Papertrail incident

Logs from some of the applications on Heroku platform are not received in Papertrail

Major Resolved View vendor source →

Papertrail experienced a major incident on June 10, 2025 affecting Log Collection, lasting 17h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 08:28 AM UTC
Resolved
Jun 11, 2025, 01:42 AM UTC
Duration
17h 13m
Detected by Pingoru
Jun 10, 2025, 08:28 AM UTC

Affected components

Log Collection

Update timeline

  1. monitoring Jun 10, 2025, 08:28 AM UTC

    We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

  2. monitoring Jun 10, 2025, 06:55 PM UTC

    The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

  3. resolved Jun 11, 2025, 01:42 AM UTC

    Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.