Paperless Post experienced a notice incident on May 31, 2018 affecting Website and Image Rendering and Loading and 1 more component, lasting 21h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 31, 2018, 10:10 PM UTC
We're currently experiencing an outage and are actively looking into the cause of the issue. We are working to get the site back up and and running as soon as possible.
- investigating Jun 01, 2018, 02:26 PM UTC
We are continuing to investigate issues with cards sent during the outage last night.
- resolved Jun 01, 2018, 07:18 PM UTC
The issues with cards sending is resolved! If you weren’t able to click “send”, you can try now. Or if your cards are “sending” on your tracking page, refresh to see updated statuses. Please reach out to [email protected] if you still need assistance. Thank you for your ongoing patience during these issues. The provider that housed some of our servers lost power yesterday evening, resulting in an outage on our site and a delay in sending cards that were en route during that period. Our apologies again for the delay!