Paperless Post incident

Flyer email sending issues

Major Resolved View vendor source →

Paperless Post experienced a major incident on April 3, 2019 affecting Email Sending, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2019, 03:03 PM UTC
Resolved
Apr 05, 2019, 06:53 PM UTC
Duration
2d 3h
Detected by Pingoru
Apr 03, 2019, 03:03 PM UTC

Affected components

Email Sending

Update timeline

  1. investigating Apr 03, 2019, 03:03 PM UTC

    We are currently experiencing an issue with Flyer emails not sending and are investigating the cause. Our apologies for the inconvenience.

  2. identified Apr 03, 2019, 04:20 PM UTC

    We have identified the cause of the email issues and will keep you posted once a solution as been implemented. Thank you for your patience.

  3. monitoring Apr 04, 2019, 02:24 PM UTC

    Thanks for your patience! We have remedied the email issues so any new Flyers can send as expected. We are in the process of fixing any Flyers affected by yesterdays outage that are still stuck. We will provide any update once these have all been sent out.

  4. resolved Apr 05, 2019, 06:53 PM UTC

    We have fully resolved the Flyer email sending issues at this time. Any mailings that were held up have now been sent. Let us know if we can help with anything else!