Paperless Post experienced a major incident on September 18, 2019 affecting Website and Image Rendering and Loading and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteImage Rendering and LoadingEmail SendingPayment Processing
Update timeline
- investigating Sep 18, 2019, 03:31 PM UTC
We are investigating intermittent issues with some services. So sorry for the inconvenience! We will provide updates as soon as we have them available.
- monitoring Sep 18, 2019, 05:14 PM UTC
Our team has fixed the issue and our site is now stable. We are working to make sure this doesn’t happen again and appreciate your patience!
- resolved Sep 18, 2019, 09:24 PM UTC
This incident has been resolved.