Paperless Post incident

Card Email Sending issue

Critical Resolved View vendor source →

Paperless Post experienced a critical incident on October 1, 2020 affecting Email Sending, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2020, 10:04 PM UTC
Resolved
Oct 02, 2020, 12:14 AM UTC
Duration
2h 10m
Detected by Pingoru
Oct 01, 2020, 10:04 PM UTC

Affected components

Email Sending

Update timeline

  1. investigating Oct 01, 2020, 10:04 PM UTC

    We are currently experiencing a delay with Card email sending and are investigating the cause. We are sorry for the inconvenience and will let you know as soon as we have an update.

  2. identified Oct 01, 2020, 11:13 PM UTC

    We have identified the cause of the email issues and will keep you posted once a solution has been implemented. Thank you for your patience.

  3. monitoring Oct 01, 2020, 11:27 PM UTC

    We have remedied the email issue but will continue to monitor the site. We will provide a final update once everything stabilizes.

  4. resolved Oct 02, 2020, 12:14 AM UTC

    We have resolved the email sending issues and any mailings that were held up have now been sent. Please send us an email at [email protected] if we can help with anything else!