Paperless Post experienced a critical incident on June 8, 2021 affecting Website, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 08, 2021, 10:20 AM UTC
We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.
- identified Jun 08, 2021, 10:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Jun 08, 2021, 10:56 AM UTC
We have identified that this outage is a result of a problem with a vendor and await a fix
- identified Jun 08, 2021, 11:14 AM UTC
The vendor fix has been applied. We are continuing to investigate issues with some parts of the website.
- monitoring Jun 08, 2021, 11:23 AM UTC
We have remedied the outage but will continue to monitor the site. We will provide a final update once everything stabilizes.
- resolved Jun 08, 2021, 12:40 PM UTC
Thank you for your patience. The issue has been fully resolved. If you continue to run into any trouble, please contact us so we can help: https://www.paperlesspost.com/contact