Paperless Post experienced a critical incident on September 30, 2021 affecting Website and Image Rendering and Loading and 1 more component, lasting 10h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2021, 02:44 PM UTC
We are currently experiencing an issue with cards loading and sending, and are investigating the cause. We will provide updates as they are available. Our apologies for the inconvenience.
- identified Sep 30, 2021, 03:16 PM UTC
We have identified the cause of the image issues and will keep you posted once a solution as been implemented. Thank you for your patience.
- investigating Sep 30, 2021, 06:52 PM UTC
We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.
- monitoring Sep 30, 2021, 08:55 PM UTC
We have remedied the outage but are working to resolve some previous card preview and sending issues. We will provide a final update once everything stabilizes.
- resolved Oct 01, 2021, 01:08 AM UTC
We have fully resolved this site outage issue at this time. Please reach out to us at [email protected] if we can help with anything else.