Paperless Post experienced a major incident on August 17, 2022 affecting Website and Image Rendering and Loading and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteImage Rendering and LoadingEmail SendingPayment Processing
Update timeline
- investigating Aug 17, 2022, 11:04 AM UTC
We are currently experiencing an unexpected site outage and are investigating the cause. Our apologies for the inconvenience.
- identified Aug 17, 2022, 11:26 AM UTC
We have identified the cause of the site outage and will keep you posted once a solution as been implemented. Thank you for your patience.
- monitoring Aug 17, 2022, 01:50 PM UTC
We have remedied the outage but will continue to monitor the site. We will provide a final update once everything stabilizes.
- resolved Aug 17, 2022, 02:27 PM UTC
We have fully resolved this site outage issue at this time. Let us know if we can help with anything else!