Paperless Post experienced a critical incident on September 9, 2022 affecting Image Rendering and Loading and Email Sending, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Image Rendering and LoadingEmail Sending
Update timeline
- investigating Sep 09, 2022, 03:51 PM UTC
Cloudinary, a third-party service that affects image saving on our website, is currently experiencing an issue. We are waiting for a status update from Cloudinary and will follow up as updates are available. We apologize for the inconvenience.
- resolved Sep 09, 2022, 06:24 PM UTC
Cloudinary has resolved the issue on their end, and Card and Flyer saving and sending are operational again on our side. You can now move forward with saving and sending your Paperless Post mailings.