Paperless Post experienced a major incident on October 12, 2022 affecting Text message sending, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2022, 06:17 PM UTC
We are currently investigating errors with follow up broadcasts and RSVP confirmations sent via text message.
- investigating Oct 12, 2022, 06:17 PM UTC
We are continuing to investigate this issue.
- investigating Oct 12, 2022, 06:53 PM UTC
We are still investigating the partial outage involving text message sending of follow up broadcasts, RSVP confirmations, and private messages.
- investigating Oct 13, 2022, 01:40 PM UTC
We are continuing to investigate the partial outage affecting follow up messages, reminders, private messages, and RSVP confirmations sent via text message to T-Mobile numbers
- monitoring Oct 13, 2022, 10:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2022, 02:18 PM UTC
Thanks for your patience as we worked to resolve the outage affecting text messages sent to T-Mobile numbers — we're fully operational again, and any affected messages have been sent.