Paperless Post experienced a major incident on May 5, 2023 affecting Text message sending, lasting 7h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2023, 03:09 PM UTC
Our SMS service partner is currently experiencing an outage, which is causing delays with direct SMS/text message sends through our site. We apologize for the inconvenience, and recommend postponing any direct sends to US/Candian phone numbers until this is resolved.
- monitoring May 05, 2023, 07:04 PM UTC
Our SMS service partner was experiencing an outage today, which was causing delays with direct SMS/text message sends through our site. The issue has been resolved and any text messages that were delayed have now been sent out. We are continuing to monitor this.
- resolved May 05, 2023, 10:18 PM UTC
Our SMS service partner is reporting this incident as resolved. Any text messages that were delayed have now been sent out.