Paperless Post incident

Website Saving and Loading Issues

Major Resolved View vendor source →

Paperless Post experienced a major incident on July 31, 2023 affecting Website, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 03:49 PM UTC
Resolved
Jul 31, 2023, 08:51 PM UTC
Duration
5h 1m
Detected by Pingoru
Jul 31, 2023, 03:49 PM UTC

Affected components

Website

Update timeline

  1. investigating Jul 31, 2023, 03:49 PM UTC

    We are currently seeing errors with loading pages and saving Cards and Flyers on our site and are investigating the cause.

  2. monitoring Jul 31, 2023, 04:12 PM UTC

    We have rolled out a fix to address the saving and loading issues. We are continuing to monitor the site, and will provide a final update once everything is stable.

  3. resolved Jul 31, 2023, 08:51 PM UTC

    Everything is running smoothly, and this incident is resolved. Please reach out to us at [email protected] if we can help with any questions.