Paperless Post experienced a minor incident on September 28, 2023 affecting Text message sending, lasting 9h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 28, 2023, 08:04 PM UTC
The service that handles text message invitations and follow up messages sent through our site is experiencing delivery failures to AT&T and Verizon numbers. Any messages sent to these numbers will be delayed until further notice.
- identified Sep 28, 2023, 08:55 PM UTC
Invitations and follow up messages sent to phone numbers are again delivering successfully. We are currently working on resending any lingering invitations and messages with a "Sending Failed" status, and our monitoring our third-party service provider for additional updates.
- resolved Sep 29, 2023, 05:19 AM UTC
Text message sending is again fully operational. Please reach out to us at [email protected] if we can help with any questions.