Paperless Post experienced a major incident on October 4, 2023 affecting Website, lasting 22h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Website
Update timeline
- investigating Oct 04, 2023, 08:20 PM UTC
We are currently investigating a database issue. Services related to login, My Events, guest tracking, saving, and sending are intermittent.
- monitoring Oct 04, 2023, 11:06 PM UTC
Services are now resuming normally. We will continue to monitor the site and provide a final update. Thank you for your patience.
- resolved Oct 05, 2023, 06:35 PM UTC
We have resolved the database connection issue. Please reach out to [email protected] if we can help with any questions.