Paperless Post experienced a major incident on October 17, 2023 affecting Text message sending, lasting 23h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2023, 07:33 PM UTC
Select text messages sent through our site are currently being sent without Card/Flyer links. We are investigating this issue and will follow up as soon as we have any updates.
- monitoring Oct 17, 2023, 09:41 PM UTC
Text messages sent through our site should again be sending as intended, and we are still monitoring for any additional changes. We are currently working on fixing and resending any previously sent messages that were affected by this third-party outage, and will provide an additional update when that work has been completed.
- resolved Oct 18, 2023, 07:11 PM UTC
We have resolved this issue now and previously affected text messages have been resent with Card/Flyer links.