Paperless Post experienced a critical incident on September 16, 2024 affecting Website and iOS App and 1 more component, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 05:40 PM UTC
We are currently experiencing a partial outage leading to increased load times for our homepage, and errors when attempting to log in or view card design listing pages. We are currently investigating the issue and working to remedy it as soon as possible.
- investigating Sep 16, 2024, 06:00 PM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2024, 06:18 PM UTC
We are continuing to investigate this issue and working to get our website and apps back up as soon as possible - all existing Card and Flyer data is safe.
- monitoring Sep 16, 2024, 07:31 PM UTC
A fix has been implemented and we are monitoring the results. All accounts and pages should be accessible again, though it may take more time than usual to load individual pages.
- resolved Sep 16, 2024, 10:10 PM UTC
We have fully resolved the site outage, and all pages and invitations on our website and app are fully accessible again.