Paperless Post experienced a major incident on September 23, 2024 affecting Email Sending, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2024, 08:23 PM UTC
We are currently investigating a partial outage affecting sending through our site. We recommend waiting to send your Cards/Flyers until this incident is resolved and will continue to post updates. Apologies for the inconvenience.
- identified Sep 23, 2024, 11:42 PM UTC
We have identified the issues affecting sending and are working to restore full functionality as soon as possible. Any Cards/Flyers in "Sending" status will be sent to recipients once this incident is resolved.
- monitoring Sep 24, 2024, 03:55 AM UTC
We have remedied sending issues and affected users' sending is completing. We will continue to monitor and provide a final update.
- resolved Sep 24, 2024, 08:53 PM UTC
This incident affecting sending has been resolved. Please reach out to [email protected] with any questions.