Paperless Post incident

Website and app outage

Critical Resolved View vendor source →

Paperless Post experienced a critical incident on October 17, 2024 affecting Website and Image Rendering and Loading and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2024, 06:46 PM UTC
Resolved
Oct 17, 2024, 07:36 PM UTC
Duration
50m
Detected by Pingoru
Oct 17, 2024, 06:46 PM UTC

Affected components

WebsiteImage Rendering and LoadingEmail SendingText message sendingPayment ProcessingiOS AppAndroid App

Update timeline

  1. investigating Oct 17, 2024, 06:46 PM UTC

    We are currently experiencing an unexpected website and app outage and are investigating the cause. Our apologies for the inconvenience.

  2. monitoring Oct 17, 2024, 07:13 PM UTC

    Our website and app are back online, and we are continuing to monitor for stability.

  3. resolved Oct 17, 2024, 07:36 PM UTC

    The outage has been resolved, and our app and website are fully operational again.