Paperless Post experienced a major incident on March 19, 2025 affecting Text message sending, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Text message sending
Update timeline
- identified Mar 19, 2025, 04:08 PM UTC
We have identified that our third-party SMS sending partner is experiencing intermittent delays delivering SMS due to a maintenance window. Your invitation sent via phone number may remain in "Sending..." status during this time. We are monitoring the issue and will ensure your affected messages are sent once our third-party partner is fully back online.
- resolved Mar 19, 2025, 11:40 PM UTC
Our third-party SMS sending partner is successfully delivering delayed messages. Your previously "Sending..." invites should be sent now. Please reach out to [email protected] if you have any questions.