Paperless Post incident

Website and app outage

Critical Resolved View vendor source →

Paperless Post experienced a critical incident on April 7, 2025 affecting Website and iOS App and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 08:15 PM UTC
Resolved
Apr 07, 2025, 10:47 PM UTC
Duration
2h 32m
Detected by Pingoru
Apr 07, 2025, 08:15 PM UTC

Affected components

WebsiteiOS AppAndroid App

Update timeline

  1. investigating Apr 07, 2025, 08:15 PM UTC

    The majority of Cards and Flyers on Paperless Post's website and app are currently not loading correctly. We are investigating the issue.

  2. monitoring Apr 07, 2025, 08:41 PM UTC

    We have identified and reverted the cause of the outage, and are monitoring for stability.

  3. resolved Apr 07, 2025, 10:47 PM UTC

    We have confirmed that our app and website are stable, and the incident has been resolved.