Panthur experienced a major incident on March 24, 2021 affecting Economy & Business Web Hosting and Reseller Hosting and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 24, 2021, 02:59 PM UTC
We are currently investigating this issue.
- identified Mar 24, 2021, 04:11 PM UTC
Shared and reseller servers were affected by a update to the LiteSpeed web server software this morning. The update included changes that caused the existing WAF (Web Application Firewall) configuration to behave undesirably. Connections to sites (primarily WordPress based) were triggering "false positives" and were being blocked with a 403 errors. The rules are designed to protect sites from SQL injection and brute-force attacks. We are currently in the process of rolling this back.
- monitoring Mar 24, 2021, 06:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2021, 09:39 PM UTC
This incident has been resolved.