Panthur incident
Service Interruption - Shared and Reseller Hosting
Panthur experienced a notice incident on August 17, 2021 affecting Economy & Business Web Hosting and Reseller Hosting, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2021, 05:30 AM UTC
Be advised our internal monitoring has indicated that a number of Shared and Reseller Hosting servers are experiencing high load. This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- identified Aug 17, 2021, 06:49 AM UTC
Our administrators have identified an issue stopping some servers from automatically blocking bad requests to websites. A fix is in progress and will be applied to servers shortly. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- monitoring Aug 17, 2021, 07:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 17, 2021, 10:55 AM UTC
This incident has been resolved.