Panthur incident
Service Interruption - Reseller Hosting Servers - vmres08.web-servers.com.au & vmres18.web-servers.com.au
Panthur experienced a notice incident on November 23, 2021 affecting Reseller Hosting, lasting 7h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2021, 09:56 PM UTC
Be advised our internal monitoring has indicated that the following Reseller Hosting servers are experiencing high load: vmres08.web-servers.com.au vmres18.web-servers.com.au This may be impacting access to your website, email services, ftp services and access to the cPanel control panel. Additionally this may be impacting access to the WHM Control panel. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
- monitoring Nov 24, 2021, 12:06 AM UTC
Our administrators have taken action and the load has reduced on these servers. We are continuing to monitor these servers in the usual manner.
- resolved Nov 24, 2021, 05:43 AM UTC
This incident has been resolved.