Panthur incident

Possible Interruption to Call and Ticket Support Staff

Minor Resolved View vendor source →

Panthur experienced a minor incident on February 21, 2022 affecting Technical Support (Tickets) and Technical Support (Phone), lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2022, 12:24 AM UTC
Resolved
Feb 21, 2022, 02:55 AM UTC
Duration
2h 30m
Detected by Pingoru
Feb 21, 2022, 12:24 AM UTC

Affected components

Technical Support (Tickets)Technical Support (Phone)

Update timeline

  1. investigating Feb 21, 2022, 12:24 AM UTC

    Our Technical Operations team are currently troubleshooting an issue which has caused issues with our support systems, phone and ticket. We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation. You can subscribe to this incident to receive an SMS or Email notification when our support systems are operational.

  2. investigating Feb 21, 2022, 01:21 AM UTC

    We are continuing to investigate the issue and will provide further updates in 60 minutes, or if there is a significant change in the situation.

  3. investigating Feb 21, 2022, 02:11 AM UTC

    We are still investigating the issue and will provide further updates in 60 minutes, or if there is a significant change in the situation.

  4. resolved Feb 21, 2022, 02:55 AM UTC

    This incident has been resolved.