Panthur incident

Website and Ticket System Interruption - panthur.com.au

Major Resolved View vendor source →

Panthur experienced a major incident on June 21, 2022 affecting Panthur Website and Panthur Client Area (Members Area) and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 06:52 AM UTC
Resolved
Jun 21, 2022, 10:23 AM UTC
Duration
3h 30m
Detected by Pingoru
Jun 21, 2022, 06:52 AM UTC

Affected components

Panthur WebsitePanthur Client Area (Members Area)Technical Support (Tickets)

Update timeline

  1. investigating Jun 21, 2022, 06:52 AM UTC

    Be advised our monitoring has indicated that there is currently an issue accessing our primary company website (www.panthur.com.au), as well as our ticket and billing portal (members.panthur.com.au) This appears to be due to an issue with an upstream provider, however we are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

  2. investigating Jun 21, 2022, 06:53 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 21, 2022, 07:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 21, 2022, 10:23 AM UTC

    This incident has been resolved.