Panthur incident

Service Interruption - Shared/Reseller Hosting Server

Major Resolved View vendor source →

Panthur experienced a major incident on March 18, 2026 affecting Economy & Business Web Hosting and Reseller Hosting, lasting 133d 7h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 05:32 AM UTC
Resolved
Jul 29, 2026, 01:27 PM UTC
Duration
133d 7h
Detected by Pingoru
Mar 18, 2026, 05:32 AM UTC

Affected components

Economy & Business Web HostingReseller Hosting

Update timeline

  1. investigating Mar 18, 2026, 05:32 AM UTC

    We are aware of an issue currently impacting email services, where customers may be unable to send or receive emails. Our teams are actively investigating and working to restore normal functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your continued patience. This issue may impact sending and receiving of emails. Affected servers: vmcp01.web-servers.com.au (sh00001.pa.smartservers.com.au) vmcp02.web-servers.com.au (sh00002.pa.smartservers.com.au) vmcp03.web-servers.com.au (sh00003.pa.smartservers.com.au) vmcp04.web-servers.com.au (sh00004.pa.smartservers.com.au) vmcp08.web-servers.com.au (sh00005.pa.smartservers.com.au) vmcp06.web-servers.com.au (sh00006.pa.smartservers.com.au) vmcp05.web-servers.com.au (sh00007.pa.smartservers.com.au) vmcp07.web-servers.com.au (sh00008.pa.smartservers.com.au) vmcp24.web-servers.com.au (sh00009.pa.smartservers.com.au) vmcp22.web-servers.com.au (sh00010.pa.smartservers.com.au) vmcp11.web-servers.com.au (sh00011.pa.smartservers.com.au) vmcp12.web-servers.com.au (sh00012.pa.smartservers.com.au) vmcp09.web-servers.com.au (sh00013.pa.smartservers.com.au) vmcp10.web-servers.com.au (sh00014.pa.smartservers.com.au) vmcp20.web-servers.com.au (sh00015.pa.smartservers.com.au) vmcp14.web-servers.com.au (sh00016.pa.smartservers.com.au) vmcp13.web-servers.com.au (sh00017.pa.smartservers.com.au) vmcp18.web-servers.com.au (sh00018.pa.smartservers.com.au) vmcp19.web-servers.com.au (sh00019.pa.smartservers.com.au) vmcp17.web-servers.com.au (sh00020.pa.smartservers.com.au) vmcp15.web-servers.com.au (sh00021.pa.smartservers.com.au) vmcp16.web-servers.com.au (sh00022.pa.smartservers.com.au) vmcp23.web-servers.com.au (sh00023.pa.smartservers.com.au) vmcp21.web-servers.com.au (sh00024.pa.smartservers.com.au) vmres06.web-servers.com.au (rs00001.pa.smartservers.com.au) We will continue to provide updates as more information becomes available.

  2. monitoring Mar 18, 2026, 10:34 AM UTC

    A fix has been successfully implemented, and we are actively monitoring the systems to ensure continued stability. Email services should now be functioning normally, and all affected servers are operating as expected.

  3. resolved Jul 29, 2026, 01:27 PM UTC

    This incident has been resolved.