Panther Labs experienced a minor incident on January 20, 2022 affecting Panther Console (Web App), lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2022, 08:01 PM UTC
For a small number of customers, our “Alerts & Errors” page is timing out. Engineering is investigating a short-term fix and a longer term fix for these customers. Known, impacted customers have been notified. There is a temporary workaround for affected customers: On the “Alerts & Errors” page, click Date Start and select “Last 24 Hours” or “Last Week” (or manually enter a similar one- or seven-day time frame). Restricting the time frame to a smaller period should prevent errors from appearing.
- identified Jan 20, 2022, 10:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 20, 2022, 11:08 PM UTC
The short-term fix has been implemented in 1.26.8. Impacted SaaS customers have been notified and upgraded. Impacted on-premise customers have been notified and are free to upgrade at their convenience.
- resolved Jan 20, 2022, 11:13 PM UTC
We have deployed the short-term fix and confirmed it is working as expected. Our team is continuing to work on a more comprehensive long-term fix for this issue.