Panther Labs experienced a minor incident on June 1, 2022 affecting Investigation, Data Retention, and Search (Data Lake), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2022, 08:04 PM UTC
Panther has identified an issue that causes timeouts on the Cloud Resources page. Customers who are currently known to have been impacted have been contacted directly. We will reach out to any additional customers that we discover are impacted. We will update this incident as our investigation and remediation process continues.
- identified Jun 01, 2022, 11:00 PM UTC
Panther has identified the root cause of the timeouts issue, and our team is working on a solution to resolve it as soon as possible. We will update this incident with more information shortly.
- monitoring Jun 02, 2022, 02:14 AM UTC
A fix has been deployed and customers are no longer affected by this issue. We will continue to monitor this situation to verify no further remediation is needed.
- resolved Jun 02, 2022, 08:16 PM UTC
Panther has confirmed that the issue that caused the timeouts is resolved in v1.35.4, which has been deployed to SaaS customers. On-premise customers have been notified and can upgrade at any time.